ADVICE: Virtual Sales Assistant for the Complete Customer Service Process in Digital Markets

The ADVICE project consists on the development of a new interface for a craftsmanship tools e-commerce system. With the aim of providing full support to customers of online shops and to the users of electronic services on the Internet during the complete customer service lifecycle. The ADVICE system provides: An advanced multimedia user interface supporting natural language text input and output, as well as an animated assistant, that ensures a high level of user-system interaction. A software environment for building intelligent sales assistants for two types of selling and marketing services: sales-service and after sales service. The virtual assistant supported by this application will be capable of interacting with the user in natural language, adapt its recommendations to the requirements and characteristics of the customers and provide explanations of the advised products as well as of the different interesting alternatives.