Access2Citizen (Sensory and cognitive accessibility in the communication and management of the public telematic and telephone services)

Accessibility in technologies for citizens of the public sector currently entails accessibility barriers for people with disabilities. The Public Administration (AAPP) despite having a history of actions in accessibility with its consequent progress, currently does not mostly comply with the accessibility regulations and does not respond to the needs of all citizens with disabilities.

In this sense, this proposal has three fundamental axes: 1) diagnosis to detect where the problem space is located and define a problem solution space, 2) offer documentary support to the Public Administrations in terms of cognitive and sensory accessibility, and 3) ) design of a proof of concept in a case of use of great impact in society with disabilities to illustrate good practices and their execution.

The diagnosis is made of the current state of compliance with accessibility in web pages, mobile apps, and telematic services for citizen assistance in emergency situations in the public sector (112 (emergencies), 016 (abuse due to gender violence), 024 (Attention to Suicidal Behavior)).

The support, documentation, and guides are provided to help the professionals of the Public administration, as well as to other agents of the private sector. These guides will deal with issues of the regulatory framework in terms of cognitive and sensory accessibility updated with the transpositions of European directives, accessibility to web pages, accessibility to mobile applications, accessibility to telematic services for citizen assistance in emergency situations, and good practices in accessibility policies to implement in an organization.

Finally, the proof of concept aims to provide good practices, as well as guidelines for the design and specification of its implementation of an emergency service for citizen care so that it is accessible and covers the needs of all citizens with disabilities.